What information do we collect?

We collect information from you when you fill out a claim form, contact us or complete a voluntary survey.

When filing a claim on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing or phone number. You may, however, visit our site anonymously.

When you e-mail us, you are voluntarily releasing the content of your e-mail to us (including your e-mail address). If you answer questions we have placed on the website page, you are also voluntarily releasing that information to us. You may decide not to answer any questions presented to you on our website. If you choose not to answer questions, you may continue with your site visit, but we may elect not to provide you with services or features related to the questions you choose not to answer; and it may prohibit us from processing your warrant claim.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To process your warranty claim. (Your information helps us to better respond to your individual needs)
  • To improve customer service. (Your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing a warranty claim or service requested.
  • To send periodic emails. The email address you provide for claim processing, will only be used to send you information and updates pertaining to your claim.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Privacy Rights

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

CCPA provides California consumers the right to request to know the details of personal information we collect, to delete their personal information, to opt out of “marketing and sales campaigns”, and to not be discriminated against for exercising these rights.

California consumers may make a request pursuant to their rights under the CCPA by contacting us at customerservice@sagesurfaces.com.  We will verify your request using the information associated with your account, including email address.  Government identification may be required.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Sage Surfaces
33300 Egypt Lane, Ste. A400
Magnolia TX 77354