Traditions Wood countertops are manufactured to exacting standards under constant quality control inspections. Changes in atmospheric conditions can affect natural wood products. Extreme changes in humidity may cause warpage. These are not defects in the product or its manufacture and are beyond our control. Proper installation and care are its best prevention.
The only warranty expressed or implied is a 1-year guarantee against defect in workmanship and material. This warranty does not apply to damages which may result from neglect, accidental or intentional damage, exposure to extremes in temperature and humidity, and alteration or abuse of the product. Wood products ordered ‘unfinished’ do not come with a warranty.
Repairs or replacement under this limited warranty will be made through an authorized Traditions distributor, if possible, the same dealer/distributor from which the product was purchased. Should the dealer or factory representative find return of the product to the factory necessary, all packing and shipping costs will be the responsibility of the customer.
Factory obligation under this warranty, is limited, at the option of Sage Surfaces to repair or replace the product (or one of equal type and quality if the product is no longer available), within 90 days after receipt of written recommendation from the dealer, provided none of the above exceptions are evident.
NOTE: Unfinished countertops are not covered by warranty.