Traditions butcher block countertops are manufactured to exacting standards under constant quality control inspections. Changes in atmospheric conditions can affect natural wood products. Extreme changes in humidity may cause warpage. These are not defects in the product or its manufacture and are beyond our control. Proper installation and care are its best prevention.
The only warranty expressed or implied is a 1-year guarantee against defect in workmanship and material. This warranty does not apply to damages which may result from neglect, accidental or intentional damage, exposure to extremes in
temperature and humidity, and alteration or abuse of the product. Wood products ordered ‘unfinished’ do not come with a warranty.
Repairs or replacement under this limited warranty will be made through an authorized Traditions distributor, if possible, the same dealer/distributor from which the product was purchased. Should the dealer or factory representative find return of the product to the factory necessary, all packing and shipping costs will be the responsibility of the customer.
Factory obligation under this warranty, is limited, at the option of Sage Surfaces to repair or replace the product (or one of equal type and quality if the product is no longer available), within 90 days after receipt of written recommendation from the dealer, provided none of the above exceptions are evident.
NOTE: Unfinished countertops are not covered by warranty.
Remember, the beauty and longevity of your butcher block counter is determined by your care. Please see care and maintenance information.
To qualify for service under this warranty please contact the retail location from which you purchased your allen + roth™ product. A purchase receipt or other acceptable proof of purchase clearly showing both the date of purchase and that the installation was performed by a Sage authorized fabricator/installer will be required before warranty service is rendered. If the warranty resolution is not handled to your satisfaction, please go to our website at www.sagesurfaces.com under the warranty section and provide us with the details so we may better serve you.
33300 Egypt Lane, STE A400
Magnolia TX 77354