•             Miter Edge
  
•             Eased Edge
  

Edge images should be used for reference only as actual shape and availability may vary by market. Please see your Lowe's kitchen specialist for more information.

What is DuraLosa™ Sinterted Stone?

DuraLosa™ is made up of natural materials including clay, feldspar and other natural minerals and pigments. The manufacturing process applies 5,000PSI of pressure at 2200F degrees which sinters and fuses the particles together.

What are the advantages of DuraLosa™ Sintered Stone surface countertops?

A high performing surface, DuraLosa™ is non-porous preventing unwelcome germs, bacteria and mildew. It does not require sealing, conditioning or polishing and is highly scratch, stain, heat, impact and water resistant. DuraLosa™ is 100% eco-friendly and is UV resistant.

What DuraLosa™ Sintered Stone surface products are available?

Each DuraLosa™ slab is fabricated into a variety of design applications. DuraLosa™ is available in 12mm (1.2cm) thickness and comes in a slab size of 125”x59”.

How do I care for my DuraLosa™ Sintered Stone surface countertop?

Use a microfiber cloth to remove dust from the surface. Clean your DuraLosa™ countertop daily if necessary. DuraLosa™ countertops can be washed with warm water to which a detergent can be added, used in the dose recommended by the manufacturer. Rinse with warm water and dry with a cloth or similar. Any liquid spills, fruits, vegetables, or other foods should be wiped up and cleaned with soap and water.

Is DuraLosa™ Sintered Stone scratch resistant?

Because DuraLosa™ is made up of natural materials and is manufactured using extreme heat and pressure, the surface is highly scratch and impact resistant. However, as with any surface, sudden impact, excessive force/pressure, or misuse can damage the stone surface.

Can you cut directly on the DuraLosa™ countertop?

Although DuraLosa™ is highly resistant to scratches, it is always recommended to use a cutting board to prevent any dulling of the surface or your knives. Using a cutting board will also prevent metal knife stains on the countertop surface.

Can hot plates and pans be placed directly on the DuraLosa™ countertop?

While DuraLosa™ sintered stone can withstand heat, we still recommend the use of hot pads or trivets when using cooking units such as electric frying pans, crock-pots, or toaster ovens. Prolonged exposure to heat can damage your DuraLosa™ countertop, and such damage is not covered by warranty.

Is DuraLosa™ color consistent?

DuraLosa™ sintered stone is made using natural materials and variences in color, pattern and shade are common and normal, as they are in other stone products. The 15-year warranty does not cover color variance and the DuraLosa™ countertop will not be replaced for these unique, inherent traits.

Will my DuraLosa™ countertop have seams?

DuraLosa™ is not a seamless product; seams are generally visible. Inspection for color coordination across seams and multiple pieces is strongly recommended. The exact number of seams in a countertop will depend on the shape of the countertop and whether or not you specifically request fewer or no seams. Seam placement is at the discretion of the fabricator. Please note that requests for fewer or no seams will increase the square footage units that must be purchased, thereby increasing the price. Our DuraLosa™ certified fabricator installer can show you where seams will be placed on your countertop.

Will the small sample piece I have match my countertop once it’s installed?

Variance in color, shade and pattern is an inherent trait expected of the Sintered Stone product. Samples are cut from large DuraLosa™ stone slabs and only represent a limited portion of the actual stone. Please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue. Samples are not guaranteed to be an exact replica of DuraLosa™ slabs and may vary from the actual, installed product.

Will dark colors require more maintenance?

All dark colors of any Sintered Stone material require more maintenance. Under ordinary use darker colors will show dirt, dust, rubs, fingerprints, and watermarks more readily than lighter colors patterns. Naturally these colors require more care to maintain their appearance.

Can I place food directly on my DuraLosa™ countertop?

Yes, given that it is non-porous, DuraLosa™ countertops are very hygienic as it avoids fungus or other bacteria.

What does my DuraLosa™ Limited Lifetime Warranty cover?

THESIZE warrants to the original end user - purchaser/owner in the U.S., that its DuraLosa™ porcelain sheet defects under normal conditions of use and service. This warranty will apply to the repair or replacement of failed product that has been permanently installed in the owner(s) residence. THESIZE obligation to repair or replace shall furthermore be limited to the repair or replacement with colors, styles and finishes of products which are available at the time of repair or replacement. The option to repair or replace product failures due to manufacturing defects shall be exercised at the exclusive discretion of THE SIZE.

The 15-year Limited Warranty is not transferable and only applies to the DuraLosa™ products for interiors and exteriors, in residential applications in the U.S. This warranty is void unless the product has been paid in full. In accordance with this 15-year Limited Warranty, the authorized agents of THESIZE shall be granted sufficient opportunity and time to inspect the product, and also assess and respond to any claims. All decisions concerning the existence of manufacturing defects in the DuraLosa™ porcelain sheet used in the fabrication of the DuraLosa™ countertops and sinks shall be made by THESIZE and shall be final and binding for all parties.

Routine Cleaning

1. DuraLosa™ countertops are easy to maintain. It is a non-porous material that is highly resistant to stain, scratches and heat. However, it’s not scratch or heat proof. By following the recommended care and maintenance it will help ensure your Sintered Stone surface remains beautiful for many years.
2. Simply clean with soap and water on a regular basis and wipe dry.
3. Use a microfiber cloth to remove dust from the surface. Clean your DuraLosa™ countertop daily if necessary. DuraLosa™ countertops can be washed with warm water to which a detergent can be added, used in the dose recommended by the manufacturer. Rinse with warm water and dry with a cloth.
4. Avoid products containing hydrofluoric acid and its derivatives. If liquids are spilled, it must be dried immediately. The faster you clean and dry spills, the easier it is to remove stains. It’s not advisable to use waxes, oil soaps, impregnating agents or other treatments (hydro-oil repellent) on the product because its application is not necessary. Some of the detergents currently on the market contain waxes or polishing additives that after several washes can leave an oily film on the surface.

Preventing Damages

1. Heat – DuraLosa™ countertops are designed to be resistant to heat and can withstand exposure to normal cooking environments for brief periods of time without being damaged. Although DuraLosa™ countertops withstand heat better than most surfacing materials on the market, all surfacing materials, including sintered stone, can be damaged by extreme temperature changes, whether prolonged or sudden. Please use trivets and hot pads when placing hot skillets, pans, crock-pots or other heat generating kitchenware on the surface.
2. Scratches – although DuraLosa™ countertops are resistant to scratches, cuts, and chipping, cutting directly on the sintered stone surface should be avoided. Using cutting boards and taking care not to drop or move heavy objects on the surface will help to ensure long-lasting beauty.

15-year limited warranty for the DuraLosa™ Residential products.

THESIZE warrants to the original end user - purchaser/owner in the U.S., that its Duralosa™ porcelain sheet products used in the fabrication of the DuraLosa™ countertops and sinks shall be free from manufacturing defects under normal conditions of use and service. This warranty will apply to the repair or replacement of failed product that has been permanently installed in the owner(s) residence. THESIZE obligation to repair or replace shall furthermore be limited to the repair or replacement with colors, styles and finishes of products which are available at the time of repair or replacement. The option to repair or replace product failures due to manufacturing defects shall be exercised at the exclusive discretion of THE SIZE.

The 15-year Limited Warranty is not transferable and only applies to the DuraLosa™ products for interiors and exteriors, in residential applications in the U.S. This warranty is void unless the product has been paid in full. In accordance with this 15-year Limited Warranty, the authorized agents of THESIZE shall be granted sufficient opportunity and time to inspect the product, and also assess and respond to any claims. All decisions concerning the existence of manufacturing defects in the Duralosa™ porcelain sheet used in the fabrication of the DuraLosa™ countertops and sinks shall be made by THESIZE and shall be final and binding for all parties.

Exclusions of the 15-year Limited Warranty for the DuraLosa™ residential porcelain surfaces:

• Damages caused by abuse or improper use of the products which, by way of example and without any limitation, include those caused by accidents, by exposure of the countertop to abnormal physical conditions (such as heavy impacts) or chemical conditions (such as hydrofluoric acid), corrosion, structural movements or natural disasters.

• The DuraLosa™ products which have been transferred from their original installation place.

• Seam performance, seam appearance, adhesives, caulk and/or other accessory items.

• Damages caused by abuse or improper use of the products which, by way of example and without any limitation, include those caused by accidents, by exposure of the countertop to abnormal physical conditions (such as heavy impacts causing chips, cracks or fractures) or chemical conditions (such as hydrofluoric acid), corrosion, structural movements or natural disasters.

• Imperfections which have been caused by natural wear due to use, such as stains, scratches, water stains and burns. It is strongly recommended to use cutting boards to cut, supports for hot recipients with rubber base to move hot objects directly from the heat source on the product, and also comply with the DuraLosa™ instructions for care and maintenance (www.sagesufaces.com).

• The DuraLosa™ products are manufactured with natural materials. Any variations in the color, shine, tone or design of the product are consequently specific and singular characteristics of the DuraLosa™ surfaces and are not covered by the 15-year Limited Warranty.

• Opinions based on the customer’s personal preferences for which he decides whether or not he likes the color, general appearance or other cosmetic opinions after the product has been fabricated or installed.

• Supplementary repairs including, by way of example and without any limitation, modifications that affect the electric installation, wall and floor tiles or wall surfaces, protectors against splashes, furniture or cabinets, transport expenses and plumbing modifications needed for repairing the DuraLosa™ products.

• The use of the product for commercial applications including, by way of example and without any limitation, the installation in shops, offices and other business establishments.

• Products whose surface finish applied at factory has been altered in any way.

• Defects which were visible at the time of the fabrication or installation of the countertops.

The fabricator and installer are responsible for inspecting the DuraLosa™ products before fabricating or installing the products.

When choosing a color or finish, remember that the samples are only a general indication of the design, drawing, aesthetics, color and finish. Samples are not an exact replica of DuraLosa™ and could vary slightly from the DuraLosa™ product that is effectively installed. The warranty will not cover replacement of the product in the event that after or during the installation you should decide you do not like the color that you have chosen.

No other kind of guarantee is granted, whether specific or implicit, including the marketing or suitability for a specific purpose. Except when established in this document, THESIZE will not assume any kind of contractual or extra-contractual responsibility for any loss or damage and direct, fortuitous or consecutive prejudice, as a result of the use or impossibility to use the DuraLosa™ products. This guarantee grants specific legal rights, and there may also be other rights which will vary depending on the State. Certain States do not permit the exclusion or limitation of the implicit warranties or of the fortuitous or consecutive damages or losses, and consequently it could occur that the above limitation or exclusion is not applicable.

THESIZE does not grant any other kind of guarantee, declaration or warranty (express or implicit) with regard to its products, except in the measure established in this document. Nobody except THESIZE is authorized or empowered to grant any class of promise, declaration or warranty with regard to the DuraLosa™ products. Sage Surfaces, LLC is the authorized marketing agent of DuraLosa™, and will process the warranty proceedings with THESIZE.

To exercise this warranty, you should contact the retail establishment where you purchased the DuraLosa™ product. To be eligible to the services derived from the warranty, you should present a receipt of purchase or other kind of acceptable documentary justification of the purchase which clearly shows the date of purchase. In the event that you should consider that the warranty claim has not been satisfactorily resolved for you, we recommend that you contact the "warranty" section of the web site www.sagesurfaces.com and give us the necessary information so we can provide you the best possible service. 

Sage Surfaces

6700 Woodlands Parkway

Suite 230-132

The Woodlands, TX 77382

877-648-3706

www.sagesurfaces.com

MANUFACTURER:

THESIZE

P.I. Cami Fondo, Supoi 8

12550 Almazora Spain

+34964652233

DuraLosa™ as trademark pending under application number 86238896 Classes 019, 020 dated 04/01/2014

Download DuraLosa Residential Warranty